what is Grocers?

Grocers is online app where you can buy high quality vegetables and other eatables  that you need everyday. Grocers is a new way of hassle free shopping.

Download the app 

What kind of products do you sell?

We sell products that are vital for daily usage in home like vegetables and other eatables . Grocers will freed the busy and working people from the hassle of hectic shopping.
 
What cities and locations do you operate in
Our services are available in Sahiwal, Punjab Pakistan.
 
Do you deliver to my location?
Yes.
 
Do you charge any amount or taxes over and above the rates shown?
No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order value per store does not reach the minimum order value for free delivery.There will be no delivery charges above the order of 500 rupees.
 
Can I track the status of my order?
Yes, you can track the status of your order under the orders history section.
 
How can I make payments at Grocers?
You can make payment by the cash on delivery (COD) service.
 
When will I get my cashback?
You can get your cashback within 3 days but you must keep receipt with you. Without receipt there would be no cashback.
 
How can I cancel my order?
No cancellation procedure is available yet as we are working on it.
 
What If I want to return something?
If you’re dissatisfied with the products delivered, please register a complaint via the app within 48 hours for non-perishable items and 24 hours for perishable items. Our customer support team will get in touch with you to resolve this issue.You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.
 
What if I have any complaint regarding my order?
You can use the “disputes and complaint”section in the app/web. You can place your complaints there.
 
How can I be sure the fruits and vegetables I order are of good quality?
Our fruits and vegetables vendors have a quality check process in place to ensure quality of the items delivered, is up to the mark. Do let us know within 24 Hours if you’re not happy with the quality of the product received.
 
How will I know if any item in my order is unavailable?
You will receive an SMS notification on your given cell number.
 
I’m trying to place an order today but it is getting scheduled for the next day. What can I do?
You have to place your order according to the delivery windows. You can not place any order after the delivery windows gets closed.
 
Do you charge for delivery?
Every store has its own delivery charges, which are waived off if you order above a specified minimum amount from the store. The minimum charges and the delivery charges are mentioned on the app at the checkout page.
 
What are your delivery times?
There are four delivery windows as follows: 1. 9am 2. 12pm 3. 3pm 4. 6pm However, If you do not want to choose any delivery window then there is an option of extra fast delivery which if you choose will provide your order within an hour.

Can I change the delivery address of my order?
At this time, we do not offer this option.We are currently working on it.
 
Can I purchase the same deal again?
Yes, you can purchase which is subject to the availability of deal.
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